The 90-day guarantee
90 days
On every job, at no extra cost
Every job we do is documented with before-and-after evidence and measured readings, and guaranteed for 90 days. If the result is not what the proof report shows, we come back and put it right, or you do not pay for that service.
- Nothing to register and nothing to buy
- Backed by the proof report from your job
- We return and fix it, or you do not pay
Why we can offer this
A guarantee is only worth something if there is a record of what was promised. Most cleaning work happens inside walls, attics and roof lines where you cannot watch it, which is exactly why disputes about it are so hard to settle.
Every job here produces before-and-after footage from inside the ductwork and measured readings, dated and stored against the job. That means a guarantee claim is not your word against ours. It is a comparison against evidence we both have.
The technicians who do the work earn nothing on add-ons, so nobody has a reason to oversell you at the door or to rush a job to get to the next one.
What it covers
The cleaning we performed
If a run we cleaned does not match what the after footage shows, that is ours to fix for 90 days.
The accuracy of the proof report
The before-and-after evidence describes your system on the day. If the footage does not represent what we actually did, tell us.
The price you were quoted
If you were charged more than the published price for the work described, without your approval by text first, we refund the difference.
Airflow we measured
Where we recorded a reading, that reading stands. If it was wrong, we return and re-measure.
What it does not cover
Stated plainly, because a guarantee with unstated limits is not a guarantee.
New accumulation from ordinary use
Lint and dust start building again the day we leave. A vent that is dirty again after a year of laundry is not a failed job.
Equipment we did not work on
We clean and document. A dryer that stops heating, or an air conditioner that stops cooling, is a repair question for a licensed trade.
Damage caused by others
Work done by another contractor after our visit, or damage from construction, pests or weather, is outside what we can stand behind.
Conditions we documented and you declined
If we photographed a problem, explained it, and you chose not to act on it, that finding is not a guarantee claim. It is in your report either way.
How to make a claim
- Call or text us (623) 777-8504. Tell us the job date. You do not need a receipt or a claim number.
- We pull your proof report Your before-and-after evidence is stored against the job, so the conversation starts from what was actually documented rather than from memory.
- We come back out If the work is ours to put right, we schedule a return visit at no charge.
- Or you do not pay If we cannot put it right, you do not pay for that service. If you already paid, you are refunded for it.
The binding version
This page explains the guarantee in plain language. The version that governs the work is in our terms of service, and if the two ever read differently, the terms are what apply.
Questions about the guarantee
- Does the guarantee cost anything?
- No. It applies to every job automatically. There is nothing to register, no extended warranty to buy, and no paperwork to keep.
- When does the 90 days start?
- On the date of the job, not the date you booked or the date you paid.
- What if my vent is dirty again in two months?
- That depends on why. If we missed something, that is a claim and we will come back. If it is normal accumulation from heavy use, a large household, or a long run that genuinely needs more frequent service, that is not a failed job, and we will tell you plainly which one it is. The footage from your visit usually settles the question quickly.
- Do I need to be home for a return visit?
- For most return visits, yes, for the same reason as the first visit: we need access, and you should see the work. If access is straightforward and you would rather not be there, call us and we will tell you honestly whether it is workable.
- Is the guarantee different for commercial work?
- The duration is the same. Commercial jobs are scheduled and documented per location, so a claim is handled against the specific location and job date rather than a single address.
- What if I disagree with what the proof report shows?
- Tell us. The report is evidence, not a verdict. If the footage is unclear or you believe it does not represent your system, that is exactly the kind of thing we would rather come back out and settle in person.
Ready when you are
Published price. Camera proof. Guaranteed for 90 days.