Questions about working with us
How booking, the visit, payment and the guarantee actually work. Questions about a specific service are answered on that service's own page, linked at the bottom.
Booking and scheduling
- How do I book?
- Three ways, and all of them end with a price you have already seen. Use the instant quote to get your exact price and pick a time, or call or text (623) 777-8504. Nothing is booked until you confirm, and you are never put on hold to hear a price.
- How far ahead do I need to book?
- It depends on the week and the part of the metro. We batch jobs by area so we are not crossing the Valley twice in a day, which means some days fill by area rather than by date. Call or text and we will tell you the realistic options rather than promising a window we will miss.
- Do you give an arrival window or an arrival time?
- A window. Anyone who promises an exact minute for a job that follows other jobs is guessing. You get a window, and you get a text when the technician is on the way, so you are not waiting by the door.
- What if I need to cancel or move my appointment?
- Call or text us. There is no cancellation fee. We only ask for as much notice as you can reasonably give, so the window can go to somebody else.
- What are your hours?
- We work weekdays, 7am to 6pm. Calls and texts outside those hours get answered the next working morning. In summer we schedule roof and attic work early in the day for safety, so those windows go first.
The visit itself
- Do I need to be home?
- Yes, at least at the start and the end. We confirm the count and the price with you at the door before any work begins, and we walk the results with you before we leave. That is the part that makes the price and the proof mean something.
- Who actually shows up?
- A vetted, insured technician working on our behalf. You hire Proof Vent & Duct, you pay Proof Vent & Duct, and you hold Proof Vent & Duct accountable for the result. Technicians are paid after they upload proof of the work, not before.
- What do you need from me before you arrive?
- Clear access to the laundry area, the air handler, and the attic hatch if the job involves one. If the dryer needs to be pulled out and it sits in a tight closet, tell us when you book so the right time is allowed for it.
- Will it make a mess?
- It should not. Floor protection goes down on the walk path and at the air handler, registers come off in sequence rather than all at once, and the system is under continuous negative pressure while the work happens, so debris travels into the collection unit instead of into the room.
- What about pets and children?
- Both are fine. Equipment runs loud and doors get propped open, so most people find it easier to keep pets in a closed room for the visit. Tell us when you book and the technician will plan the route around it.
- What if you find something that is not what I booked?
- You get a photograph and a plain description of what it is, and nothing is added to the job without your approval by text first. If it is outside what we do, we say so and tell you what to ask the right trade.
Pricing and payment
- Is the published price really the price?
- Yes, for the work you described. Every price we charge is on this site. If the job turns out to be smaller than you described, you pay the smaller price. If it is bigger, you hear the corrected price before any work starts, and you decide then.
- When do I pay?
- After the work is done and you have seen the results, not before. There is no deposit to book.
- Do technicians earn commission on add-ons?
- No. No commission, no bonus, no target. A technician who tells you that you do not need something loses nothing by saying it, which is the entire point of building it that way.
- Do you charge a trip fee or a fuel surcharge?
- No. The published price is the price across every city we serve. We batch jobs by area so distance is our scheduling problem, not a line on your invoice.
Proof and the guarantee
- What exactly do I get as proof?
- Before-and-after footage from inside the ductwork, not a photo of the outside of a register, plus measured readings where they apply. It is dated, it goes to your phone, and it stays attached to the job.
- How does the 90-day guarantee work?
- Every job is guaranteed for 90 days from the date of the visit. If the result is not what your proof report documents, we come back and put it right, or you do not pay for that service. There is nothing to register and nothing to buy.
- What if I just want to know whether I need this at all?
- Ask us, and expect a straight answer. A good deal of what we publish explains when a service is not worth buying. Duct cleaning in particular is not annual maintenance, and we will not sell it as though it is.
About the company
- Are you insured?
- Yes. We carry general liability, and the independent technicians who work on our behalf are required to name us as additional insured. If your HOA or property manager needs a certificate, ask and we will have it sent.
- How long have you been doing this?
- The company is new, formed in 2026. The 18 years is the experience the family brings to it, doing this work in this valley. Both of those are true and we are not going to blur them into sounding like one thing.
- What do you not do?
- We clean; we don't repair. That job needs a licensed HVAC or sheet metal contractor, and we're glad to tell you what to ask them. Specifically: no duct repair, replacement, rerouting or sealing, no refrigerant or air conditioning repair, no gas or electrical work, no evaporative cooler service, and no mold testing or remediation.
- Which cities do you cover?
- The Phoenix metro, from the West Valley through Phoenix and Scottsdale out to the southeast Valley. The published price is the same in every city we serve: Phoenix, Scottsdale, Mesa, Chandler, Gilbert, Tempe, Glendale, Peoria, Surprise, Goodyear, Buckeye, Sun City, Paradise Valley, Avondale.
Questions about a specific service
Each service page answers its own questions, including the ones about whether that service is worth buying at all. We keep them there rather than duplicating them here.
- Dryer vent cleaning
- Air duct cleaning
- The combined package
- Chimney sweeping
- Roof and second-floor vents
- Duct sanitizing
- Move-in cleaning
- Post-construction cleaning
Questions about a specific city
Ready when you are
Published price. Camera proof. Guaranteed for 90 days.